FAQ

What is Fitness XR? +

Fitness XR is a mobile-first fitness platform that offers on-demand workout videos and fitness courses. Stream anytime, anywhere, and access routines designed for all fitness levels.

How much does it cost? +

The Fitness XR service is free for the first 24 hours. After that, you will be automatically charged AED 3.70 per day through Etisalat, including VAT, with automatic renewal.

How do I pay? +

You can pay via SMS, and the charge will be added to your mobile carrier bill—no need for credit cards or bank details.

Is there a subscription or recurring billing? +

Yes, the service is automatically renewed daily at a cost of AED 3.70. You can cancel at any time by sending an SMS with the text C FXD to 1111.

Do I need any special equipment to use Fitness XR? +

No special equipment is required. Bodyweight exercises are available, and any equipment needed (like dumbbells) will be mentioned in the workout description.

Can I access Fitness XR on multiple devices? +

Yes, Fitness XR supports multiple devices, including smartphones, tablets, and TVs. You can switch between devices seamlessly.

What if I’m not satisfied with the service? +

Please contact our customer service if you are not satisfied, and a refund can be processed within the week following the request.

How do I track my progress? +

Fitness XR provides tools to track your workout progress, helping you monitor completed workouts and milestones.

Will my personal payment details be stored? +

No, Fitness XR does not store any payment details. Payment is secure and managed by your mobile operator.

How do I contact customer support? +

Contact us via email at helpae@fitness-bay.com or by phone. Our team is available to assist you.